Returns & Exchanges

At Mountain Equipment, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we provide a streamlined process to get you back on the trail.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original box or bag, ensuring all tags are attached and the gear is in its original, unwashed condition.

• 3.
  Affix the Label

  Download and print the prepaid shipping label from our portal and securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Take your package to any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.